FAQ


General

General FAQS

In Order to play at the Casino Megasport you should first download our free software.

You can also play our online flash version but we do recommend the download version because the desktop software on your PC makes the games much quicker and more stable than in the browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Megasport Casino faster and the gaming experience more fun.

The average download time is 12-15 minutes using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.

No. You only need to download and install the casino once. The downloaded file is a small file of about 5Mb, containing 6 games: Blackjack, Roulette, Craps, Video Poker, Slots and Baccarat. After installing the file, the casino is accessible from your computer's 'Start' menu, no additional download is necessary in order to play.

Double-click the icon of the downloaded program, ‘SetupCasino_76ee.exe’. The installation wizard will guide you through the entire installation process.

Macintosh platform is currently not supported in the desktop version of the application but you can still play the online flash version.

Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95 P90

24MB RAM

16bit colors

50MB free hard disk space

For optimal results, set your monitor to high color (16 bit) and 800x600 screen resolution.


Deposits / Cash-Outs

Deposits / Cash-Outs

In Order to make a deposit you must first open your real money account. You can do this in desktop or online version of the Megasport Casino software. After you receive your real-money username and password, you are ready to make a deposit into your real money account.

Start the Megasport Casino client (desktop or online), and select the "Real money mode" option.

Enter your real username and password in the Login window.

Select "Cashier" from the top-right hand corner of the lobby followed by pressing the "Deposit" button.

Select your desired deposit method.

Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.

Wire Transfer deposits take 10 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular worldwide mail and may vary depending on your location and/or other factors.

See detailed information in the Megasport Casino Cashier.

Different payment methods have different process times and different limits of deposit/withdraw amounts. To see detailed info about each method, visit the Cashier section.


E-Wallet

E-wallet

E-Wallet is an online money transfer service. You can open a E-Wallet account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support that specific E-Wallet.

See detailed information and which e-wallet services Megasport Casino supports in the Cashier section.

If you choose to deposit funds using a credit card, withdrawals will be automatically credited to that account up to the amount of your deposit. Any withdrawal amount in excess of your original deposit will be refunded to you via an alternative payment method. Please be advised that winnings can no longer be paid out by credit card.

Withdrawal processing times vary according to payment method & VIP Level, ranging from 1-2 days for services such as NETeller, moneybookers, and PIC club and up to 10 days for wire transfer and up to three weeks for checks. Refunds to credit cards typically take 8-12 days.

Withdrawal requests are considered ‘pending’ until the Casino commences their processing. The pending withdrawal period varies from 24 hours, depending on your VIP level, during which time you can cancel the request (Our VIP clubs offer you the option to withdraw your money immediately, for further details please contact support).

There are no charges for withdrawals of any kind except for bank draft express. Bank drafts will be sent to the billing address you specified during the account registration process using regular worldwide mail. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details. The same applies to withdrawals of funds that were deposited using 900Pay.

You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Casino software.

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department. By entering the ‘Pending Withdraws’ screen in the ‘Withdraw’ section in the cashier you can view all your Withdraw requests that are waiting to be processed.

No withdraw request will be processed before 24 hours of making the request so that you can cancel withdraw requests while the transaction has not been processed, return the amount back to your casino account, and go ahead and play.

As mentioned, all Withdraw requests awaiting to be processed show up in the ‘Pending Withdraws’ screen in ‘Withdraw’ section in Cashier, for about 24 hours from your initial Withdraw request date. You can cancel Withdraw request as long as they show up in the ‘Pending Withdraws’ screen, and return the requested amount back to your casino account and go ahead and play.

The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests.

We also recommend our customers to print out all transaction data, the rules of the game and the payment methods and keep them at an easily accessible place.

A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your account to be automatically closed and you will have to contact customer support in order to have it reopened.


Security

Security

Yes, absolutely. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Megasport Casino is much safer than using it at your local department store. For further information, visit our Security section.


Megasport Casino is fully licensed in the N.A. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at Casino Megasport web site, so that you can be sure that the games are fair and honest.

Becoming a Certified member is a simple process which has many benefits. To register users may become certified by faxing in a clear copy of their valid passport and or government issued ID and both sides of a personal credit card along with a current utility bill registered to the name and address of the account holder. Once you become certified you will be entitled to all the benefits of certification quicker withdrawals and deposits.


Game Play

Game Play

In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.

Megasport Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

Megasport Casino currently offers more than 100 different games provided by the top industry provider - Playtech. We have ten of the most popular table games (Baccarat, Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker, Red Dog, Roulette and Sic Bo), a lot of machine games (Video Poker machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games) and amazing and entertaining arcade games. We are constantly adding new games and you will be automatically notified when new games become available.